ONLINE COMPLAINTS BOOK

With the entry into force of Decree-Law No. 74/2017 of 21 June, the Complaints Book is now available online.

The Complaints Book, in any of its formats, including its online version made available on July 1, 2017, is one of the instruments that make the exercise of the right of complaint to consumers more accessible, allowing them to present their complaints either at the attendance to the public, or accessing the digital platform of the Online Complaints Book.

You can access the Online Complaints Book here.

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